Subject: Case ID - 12345678 email to complainant dated 3rd June 2011 11:10
03 June 2011
Our ref: 12 345 678
(Please quote our reference when contacting us)
Dear Ms Hook,
Many thanks for your letter of complaint to the Local Government Ombudsman.
Could you please advise what the name of the council you are complaining about?
Before the Local Government Ombudsman can investigate a complaint it has to complete the Statutory Complaint Procedure first and in relation to Children Services complaints it is a three stage complaint procedure.
From the information you have presented, the Local Government Ombudsman will be sending your complaint to the council who your complaint is against.
Customer Service Adviser
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