Addendum to Section 6.
Attachment explaining the complaint against Obelix Mahjong.
Obelix Mahjong was tasked to conduct an Initial Assessment and a Core Assessment with respect to my daughter, Helen. In the course of her activities she lied to us, she manipulated the child, she failed to execute the agreed meetings, she was overtly rude, she failed to carry out her tasks according to the statutory guidelines, she lied in reports, she filed false and illegitimate reports, has failed to take responsibility for her failings, ignored complaints and has caused us serious detrimental consequences.
Most complaints may be about single events that were serious and significant in themselves. This complaint is about the entirety of the involvement with the Children Services in Biston from Monday 6 September 2010 to the present day. The whole complaint covers Obelix Mahjong, Damon Markham, Petra Brookson and the Children Services Directorate in Sumshire. This complaint form addresses specifically the conduct of Obelix Mahjong.
For a detailed explanation which includes all the complaints against Obelix Mahjong please see the enclosed complete communications between us and the Children Services since 6 September 2010. The first point of significant concern was over the Initial Assessment Report. This could have been sorted out amicably had it been responsibly dealt with. However the complaint has escalated to the point of being far more extensive, involving more people and has caused significant harm to both my daughter and me. The original expression of concern was ignored. Obelix then attempted to avoid a joint meeting with Helen and me. This has subsequently been used against me as if I avoided a meeting because I suggested we should stick to the original agreed arrangement of meetings. Obelix had the joint meeting with us and then an individual meeting with Helen and planned a second one with her. I don't mind how many meetings Obelix arranges with my daughter but she had the second
meeting and then tried successfully to avoid the agreed joint meeting with us. First she said she was too busy and when I offered to attend her office if it helped she agreed and we made an arrangement. I turned up at her office and was rudely turned away without any personal contact with the staff of the Children Services and a message saying she was off sick. She never contacted us again. This is not only in contravention of their statutory obligations but so stunningly rude I am finding it hard to believe. And no one at the Children Services seems to see anything wrong with it suggesting this is how they treat people generally. Then, when I complained I got no response. Then when I complained again suggesting that the Core Assessment had been terminated with no explanation I was provided with a clearly illegitimate and hastily concocted fake Core Assessment Report. The Core Assessment Report neither complies with the statutory guidelines nor the statutory time
contains some entirely invented lies about my daughter and me. All attempts to complain have been ignored at length and if there has been a response it has been a fob off and has not addressed the substance of the complaint.
According to the Code of Practice for Social Care Workers Obelix Mahjong has clearly breached at least 15 standards.
• Strive to establish and maintain the trust and confidence of service users and carers;
Obelix simply did not meet this requirement. The Initial Assessment Report was not carried out in the statutory time required and it cherry picked negative issues to include and excluded positive attributes of the parent. I was asked to write my concerns down so that we could discuss them. I did and they were never discussed or addressed. The Core Assessment was not carried out according to the statutory guidelines and was not completed in the statutory time prescribed. Both reports made false representations. Obelix failed to carry out the agreed meetings and simply avoided one that I turned up to, with neither an apology nor an attempt to reschedule. Obelix lied to us about being able to contact us. No Core Assessment Report was given to us until many months later and then only under duress by another individual. This mode of conduct thereby caused both me and my daughter to distrust her and the Children Services in general.
• Uphold public trust and confidence in social care services;
For all the reasons above our trust and confidence in social care services was shattered and we now feel they are a malicious organisation using people's vulnerabilities to perpetuate their own employment at the tax payers' expense.
• Be accountable for the quality of their work and take responsibility for maintaining and improving their knowledge and skills.
Obelix failed in the first part of this requirement. I made my concerns clear, by request, in a letter to Obelix dated 13 July 2011. This was never addressed. Obelix neither acknowledged nor responded to the letter. The concerns were deliberately ignored. This is a refusal to be accountable for the quality of her work. She failed to give any apology for a missed meeting and I have never heard from her since she terminated the Core Assessment midstream. This leaves the impression that she feels she is not to be held to account for her work.
1.2 Respecting and, where appropriate, promoting the individual views and wishes of both service users and carers;
There was clearly no respect for my views and little respect for Helen's views. My views were simply ignored and they were relevant and appropriate but never mentioned. So a complete failure to achieve this requirement.
2 As a social care worker, you must strive to establish and maintain the trust and confidence of service users and carers.
As is clear from all the evidence and the points raised above this requirement has been entirely ignored and in fact countered.
2.1 Being honest and trustworthy;
Breached on numerous occasions from direct lies to falsifications in the reports.
2.2 Communicating in an appropriate, open, accurate and straightforward way;
As is clear from the above points communications were inappropriate because lies are inappropriate. There was no openness, unless admitting that no one reads these reports so it doesn't matter what she puts in them is considered 'open'. Accuracy seems an anathema to Obelix. There is nothing straightforward about lying, avoiding meetings and making no attempt to contact someone after a missed meeting or to arrange another. In fact without completing the meetings she 'apparently' continued to produce a report.
2.3 Respecting confidential information and clearly explaining agency policies about confidentiality to service users and carers;
I don't know if Obelix is in breach of this standard because she did clearly explain the confidentiality of the reports but the Core Assessment Report was sent to me and not to the 'confidential' recipient. Therefore either she was misinforming us of the confidential nature of the report or the confidentiality was ignored.
2.4 Being reliable and dependable;
There is nothing reliable about Obelix's attendance of meetings, or of her carrying out her expressed plans. There is nothing reliable about someone who will make up any untruth to explain away an event and then change their story on other occasions. I turned up to a meeting at her office at a prearranged time and was simply informed that she was off sick. She never got in touch to apologise or reschedule. This is not dependable behaviour.
2.5 Honouring work commitments, agreements and arrangements and, when it is not possible to do so, explaining why to service users and carers;
There was a statutory obligation to carry out the Core Assessment investigation and the planned meetings were not carried out. Apparently the Report was then produced on a subset of meetings with no consultation or agreement from us. Commitments, agreements and arrangements were all abandoned and after she failed to attend a meeting there was no further contact so no apology or rescheduling occurred.
3.7 Helping service users and carers to make complaints, taking complaints seriously and responding to them or passing them to the appropriate person;
The Complaints Procedures were neither provided nor explained. Obelix postponed my original concerns by telling me to write them down so that we could discuss them and when I did there was no response and no discussion. So my complaints were neither taken seriously nor responded to.
3.8 Recognising and using responsibly the power that comes from your work with service users and carers.
There seems to be no responsible execution of her tasks or in the reports themselves. It is not responsible to arrange a set of equitable meetings and then to try to manipulate a different arrangement by changing plans with the child whilst not consulting the parent. That is in fact an abuse of her power and responsibility.
5 As a social care worker, you must uphold public trust and confidence in social care services.
Quite the reverse seems to have happened with Obelix's behaviour.
In particular you must not:
5.1 Abuse, neglect or harm service users, carers or colleagues;
There was abuse in the eliciting of information only to cherry pick the negative points to bolster a desired image that Obelix wanted to project in a report. Harm has been cause to both my daughter and myself. My daughter could not cope with college as a direct result of Obelix's behaviour. She managed to confirm and increase, not allay, my daughter's fears that people in positions of power cannot be trusted. She has not been able to attend college since Obelix's treacherous behaviour. She has caused me significant distress to the point of becoming physically ill.
5.3 Abuse the trust of service users and carers or the access you have to personal information about them or to their property, home or workplace;
Trust was abused on a number of occasions and personal information held on the ICS was used inappropriately in the Core Assessment Report.