0123 456 7890
10 June 2011
Ms Dave Hook
80, Haslet Road
Our ref: 12 345 678
(Please quote our reference when contacting us and, if using email, please put the reference number in the email subject
Dear Ms Hook
Thank you for your complaint against Sumshire County Council.
From the information you have supplied, it is not clear whether your complaint has been through all
stages of the Council’s complaints procedure. We are therefore asking officers at the Council if
they have considered your complaint and, if so, to send us a copy of their response. We have
asked them to supply this information within 10 working days, when we will write to you again to tell
you what the next course of action will be.
We are doing this because, the law says that, before investigating a complaint, the Ombudsman
must normally be satisfied that the Council knows about the complaint and has been given the
opportunity to investigate and reply. Usually, a complaint needs to have been through the whole of
the Council’s complaints procedure before the Ombudsman will consider it.
At this stage we do not require any further information from you. We will contact you again once we
have received a response from the Council.
Customer Service Adviser
Local Government Ombudsman
PO Box 1234
T: 012 3456 7890
F: 012 3456 7890
DX:DX 012345 Oustring 6
Advice Team: 0123 456 7890