From: Mark Hughes <mahuggins@aol.com>
To: Dave Hook <dave@inkomi.co.uk>
Subject: Re: Our meeting of 2 November 2011
Hello Mr Hook
Please find attached the draft summary of your complaints. I have stated that my summary should be read alongside your original document. Please can you review the summary document and make any necessary amendments. When you are satisfied that the summary accurately reflects your complaints, please send me an electronic copy, by return email and a signed copy to George Trevithick, Complaints Manager for my attention.
Please note that we cannot start the investigation, until the signed record of complaint is received.
|
|